5472

OVERVIEW OF THE POSITION:

This person will assist the Client Services Teams in all essential administrative and invoicing duties. Will be a key point to contact for validation of invoicing, identifying billing problems, providing summary invoice status reports to all relevant parties. Contribute to the professionalism of AgileOne by consistently providing a high level of customer service to the vendor and client services team. This position is ideal for someone detail-oriented and experienced in navigating Vendor Management Systems and administrative workflows and processes

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform data entry into system as needed.
• Ensure documentation is updated and archived regurarly and can be retrieved for audit, review, and legal purposes.
• Understand the relevant terms of the contract and monitors the invoicing process to ensure the correct bill rate, markup, hours, payment terms, special billing data, etc. are processed correctly through the AccelerationVMS system
• Act as liaison between Client Services and Vendors on billing/PO issues/processes while maintaining the integrity of our Service Level Requirements.
• Collaborate with billing to ensure the timely delivery of accurate billing by completing all tasks involved in the payroll process by the approved deadlines.
• Monitors weekly invoicing files, checks invoice approval status daily, takes immediate corrective action to resolve any rejected invoices
• Establishes relationships with key contacts across all stakeholders: client services. All internal departments relevant client’s contacts and vendors to quickly resolve any issues or disputes related to invoicing, time cards, billing and adjustments.
• Monitors aging reports on a weekly basis. Identifies problematic areas, investigates, and takes corrective action to resolve aged issues.
• Take a proactive and holistic approach to processes, looking for opportunities to improve efficiency, accuracy, and overall satisfaction for all stakeholders.
• Identify and communicate process improvement opportunities.
• Works with internal department and vendors to investigate discrepancies, errors, issues that may lead to potential billing complexities ensuring timely resolution to maintain accuracy.

SUPERVISORY RESPONSIBILITIES/# OF STAFF:
None

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, in a fast paced environment. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JOB EXPERIENCE REQUIREMENTS:

• At least three (3) years of proven experience in customer service as well as human resources related activities such as recruiting/ staffing, customer relationship management, business development, and supplier and contractor management
• Well rounded business acumen – pre experience from the MSP industry will be an asset
• Knowledge of labour and employment laws – in EMEA region is an advantagee

EDUCATION REQUIREMENT:
Bachelor’s degree (B. A.) (or equivalent) or equivalent combination of education, experience and training.

LANGUAGE/COMMUNICATION SKILLS (written & verbal):
This position requires fluent English.
Candidates who have multi-language skills in Germany/ Dutch an advantage.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedural manuals.
Ability to present information effectively and to respond to questions from Leadership, CS Team Members, Client Contacts, Vendors.

COMPUTER/SYSTEM SKILLS REQUIREMENTS:
Proficient Knowledge of Windows environments, all MS Office applications including Excel, Word, PowerPoint, Outlook,
Knowledge of ERP Systems an advantage.
Ability to quickly learn proprietary technology (Acceleration, Fieldglass & SAP Ariba).

CERTIFICATES, LICENSES, REGISTRATION REQUIREMENTS:
None required

TRAVEL REQUIREMENT:
Minimal

PHYSICAL DEMANDS:
Home office based role with associated lifting of minimal equipment, sitting / standing, repetitive actions.

Other Job Compensation: This position has no additional compensation.

Certifications/Licenses:

Polish Zloty

Computer/System Skills Requirements:

Benefits:

• Flexible working hours and hybrid work
• Friendly atmosphere and supportive leadership
• International, dynamic work environment
• Market competitive salary
• Healthy lifestyle -  Life Insurance, Mental Wellbeing Program, Multisport Card
• Pension Scheme, Nectar Points and Referral Awards

Grade: Global

Pay Min:

Pay Mid:

Pay Max:

Additional EEO:

Additional EEO 2:

Additional EEO 3:

Hours: Normal daytime business hours Monday through Friday

Time Zone: Europe/Warsaw

Day 1: Monday

Day 2: Tuesday

Day 3: Wednesday

Day 4: Thursday

Day 5: Friday