Careers at AgileOne

Client Services Professional with Italian (and French)

Location: Poland

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About the job

At AgileOne Global Business Services in Kraków, we are continuously expanding and looking to connect with talented professionals who want to grow their careers in a global, people-driven organization.

Our GBS Center plays a vital role in supporting AgileOne’s operations across Europe - delivering excellence in recruitment, client services, payroll, billing, HR, implementations, and business operations. It’s a dynamic and collaborative environment where innovation, teamwork, and continuous improvement drive everything we do.

 

As we continue to strengthen our European operations, we are now seeking a Client Services Professional with Italian who will play a key role in supporting our Managed Service Program (MSP) activities.

This role is ideal for someone who thrives in a structured, service-oriented environment and enjoys working at the intersection of clients, suppliers, and internal teams.

Client Services Professional with Italian (MSP)

Your Responsibilities

  • Support daily MSP operations within a Vendor Management System (VMS), ensuring data accuracy and compliance
  • Manage requisitions, review CVs, coordinate interviews, and assist with onboarding processes
  • Act as a liaison between clients, internal teams, and external suppliers
  • Provide system support, user training, and maintain process documentation
  • Track contracts, timecards, extensions, and invoice approvals
  • Prepare regular reports and audit-ready documentation
  • Collaborate with internal finance teams to resolve PO and billing issues
  • Identify and contribute to process improvement initiatives

 

Our Requirements

  • Proven experience in contingent workforce management, staffing operations, or shared services
  • Fluent in English (C1 level) and Italian (C1), French language knowledge would be an advantage
  • Hands-on experience with Vendor Management Systems (VMS) or similar tools is a strong advantage
  • Confidence in engaging with internal stakeholders: building rapport, understanding business needs, and providing data-driven recommendations
  • Solid understanding of contingent hiring processes and workforce solutions
  • Excellent communication skills and ability to work effectively with remote stakeholders
  • Strong attention to detail and accuracy in managing documentation, trackers, and system data
  • Ability to prioritize and manage multiple tasks in a fast-paced, process-driven environment

Other Job Compensation: This position has no additional compensation.

Certifications/Licenses:

Polish Zloty

Computer/System Skills Requirements:

Benefits:

Our Benefits

  • International, supportive work environment with a collaborative team culture
  • Market competitive salary
  • Healthy lifestyle - Mental Wellbeing Program, reward Points, Medical Coverage (LuxMed Healthcare), Life Insurance
  • Pension Scheme and Referral Awards
  • Friendly atmosphere and supportive leadership
  • Opportunities to grow your career within a global organization

Grade: Global

Pay Min: 115000.0000

Pay Mid: 125000.0000

Pay Max: 135000.0000

Additional EEO:

Additional EEO 2:

Additional EEO 3:

Hours: Normal daytime business hours Monday through Friday

Time Zone: Europe/CET

Day 1: Monday

Day 2: Tuesday

Day 3: Wednesday

Day 4: Thursday

Day 5: Friday

Joining our global team

Joining our global team, you’ll become a member of the business community’s global partner for forward-thinking talent and resource-management solutions. The ActOne Group is the largest privately held, woman and minority-owned workforce management company in the United States, operates in over 30 countries, and services over 17,000 clients.

A career with The ActOne Group means you’re a part of something bigger. Your resume will be shared with the entire ActOne Group family, giving you exposure to opportunities in staffing, workforce solutions, and business services through brands like AppleOne, AgileOne, and more! We want to ensure you have every opportunity to be the best you can be in the position where you fit best.

Featured Awards

ActOne Group:

  • 2021 Silver Award Ecovadis Sustainable Corporation level
  • 2020 Bronze Award Ecovadis Sustainable Corporation level
  • 2020 Supplier of the Year – National Minority Supplier Development Council Inc. (NMSDC)

AgileOne:

  • 2022 Corporate Services Supplier of the Year – Molson Coors
  • 2021 Best Recruitment Process Outsourcing Business – The Global Recruiter
  • 2021 Supplier Diversity Award Winner – ADM

Corporate Partners:

  • National Minority Supplier Development Council (NMSDC)
  • Women’s Business Enterprise National Council (WBENC)
  • National LGBT Chamber of Commerce (NGLCC)

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© Copyright 2023 AgileOne is an ActOne Group Company. All Rights Reserved.

The Company is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.


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