Careers at AgileOne
Client Services Professional - 6302
Kraków, Poland
Hours: Normal daytime business hours Monday through Friday
Europe/Warsaw
Day 1: Monday
Day 2: Tuesday
Day 3: Wednesday
Day 4: Thursday
Day 5: Friday
This position has no additional compensation.
About the job
📍 Location: Kraków, Poland / Remote | 🕒 Ireland Hours | 🌐 Global Workforce Solutions
About the Role
At AgileOne, we connect talent with opportunity through innovative workforce solutions. As a trusted global MSP provider, we support some of the world's most recognized organizations in managing their contingent workforce programmes. We're expanding our Shared Services Centre in Kraków and are looking for a Client Services Professional to join our high-performing team.
In this role, you'll support a leading pharmaceutical client based in the Irish market. Working closely with client stakeholders, hiring managers, suppliers, and internal teams, you'll help ensure the smooth delivery of contingent workforce operations while maintaining a high standard of service and compliance.
You will play a key role in supporting programme activities, coordinating hiring processes, managing system workflows, and driving an exceptional experience for both clients and suppliers.
Your Responsibilities
- Support daily MSP programme operations, ensuring data accuracy and compliance
- Manage requisitions, review candidate submissions, coordinate interviews, and support onboarding activities
- Act as a liaison between the client, internal teams, and external staffing suppliers
- Provide support and guidance on VMS processes and programme workflows
- Monitor contracts, time approvals, extensions, and invoicing activities
- Prepare regular programme reports and maintain audit-ready documentation
- Collaborate with finance and operational teams to resolve billing and purchase order issues
- Identify opportunities for process improvements and operational efficiencies
Our requirements
- Proven experience in contingent workforce management, recruitment operations, staffing, HR services, or shared services environments
- Experience working with a Vendor Management System (VMS) is highly desirable
- Confidence in engaging with stakeholders, understanding business needs, and providing consultative support
- Understanding of recruitment processes, contingent hiring, and workforce programmes
- Excellent communication and relationship-building skills
- Strong attention to detail and ability to work with data, trackers, and operational documentation
- Ability to manage multiple priorities in a fast-paced, service-oriented environment
- Fluent English (C2 proficiency) is essential; additional European languages are an advantage
Our benefits
- International, supportive work environment with a collaborative team culture
- Market-competitive salary
- Healthy Lifestyle Package including Mental Wellbeing Programme, Reward Points, LuxMed Healthcare, and Life Insurance
- Pension Scheme and Employee Referral Awards
- Friendly atmosphere and supportive leadership team
- Opportunities for career development within a growing global organisation
Benefits:
.
Joining our global team
Joining our global team, you’ll become a member of the business community’s global partner for forward-thinking talent and resource-management solutions. The ActOne Group is the largest privately held, woman and minority-owned workforce management company in the United States, operates in over 30 countries, and services over 17,000 clients.
A career with The ActOne Group means you’re a part of something bigger. Your resume will be shared with the entire ActOne Group family, giving you exposure to opportunities in staffing, workforce solutions, and business services through brands like AppleOne, AgileOne, and more! We want to ensure you have every opportunity to be the best you can be in the position where you fit best.
Featured Awards
ActOne Group:
- 2021 Silver Award Ecovadis Sustainable Corporation level
- 2020 Bronze Award Ecovadis Sustainable Corporation level
- 2020 Supplier of the Year – National Minority Supplier Development Council Inc. (NMSDC)
AgileOne:
- 2022 Corporate Services Supplier of the Year – Molson Coors
- 2021 Best Recruitment Process Outsourcing Business – The Global Recruiter
- 2021 Supplier Diversity Award Winner – ADM
Corporate Partners:
- National Minority Supplier Development Council (NMSDC)
- Women’s Business Enterprise National Council (WBENC)
- National LGBT Chamber of Commerce (NGLCC)
.....
Joining our global team
Joining our global team, you’ll become a member of the business community’s global partner for forward-thinking talent and resource-management solutions. The ActOne Group is the largest privately held, woman and minority-owned workforce management company in the United States, operates in over 30 countries, and services over 17,000 clients.
A career with The ActOne Group means you’re a part of something bigger. Your resume will be shared with the entire ActOne Group family, giving you exposure to opportunities in staffing, workforce solutions, and business services through brands like AppleOne, AgileOne, and more! We want to ensure you have every opportunity to be the best you can be in the position where you fit best.